{"id":4857,"date":"2021-04-24T22:32:00","date_gmt":"2021-04-24T20:32:00","guid":{"rendered":"https:\/\/www.ostenhallberg.se\/mindler\/"},"modified":"2023-09-14T15:44:41","modified_gmt":"2023-09-14T13:44:41","slug":"mindler","status":"publish","type":"page","link":"https:\/\/www.ostenhallberg.se\/en\/mindler\/","title":{"rendered":"Mindler"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text]\n<h2><strong>Digitization of a conservative industry<br \/>\n<\/strong><\/h2>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;15&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; 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<\/div><\/div><div class=\"video-texture \"> <span class=\"ie-fix\"><\/span> <\/div><\/div> <!--\/swiper-slide--><\/div><a href=\"#\" class=\"slider-prev\"><i class=\"icon-salient-left-arrow\"><\/i> <div class=\"slide-count\"> <span class=\"slide-current\">1<\/span> <i class=\"icon-salient-right-line\"><\/i> <span class=\"slide-total\"><\/span> <\/div> <\/a>\n\t\t\t\t\t\t<a href=\"#\" class=\"slider-next\"><i class=\"icon-salient-right-arrow\"><\/i> <div class=\"slide-count\"> <span class=\"slide-current\">1<\/span> <i class=\"icon-salient-right-line\"><\/i> <span class=\"slide-total\"><\/span> <\/div> <\/a><div class=\"container normal-container slider-pagination-wrap\"><div class=\"slider-pagination\"><\/div><\/div><div class=\"nectar-slider-loading \"> <span class=\"loading-icon none\">   <\/span> <\/div> <\/div> \n\t\t\t\t\t\n\t\t\t\t\t<\/div>[vc_column_text]\n<p style=\"text-align: center;\"><em>Slide show showing the work process<\/em><\/p>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;extra-color-1&#8243; custom_height=&#8221;25&#8243;][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;50&#8243; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/6&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_col-xs-6&#8243;][vc_column_text css=&#8221;.vc_custom_1529396303214{margin-bottom: 5px !important;}&#8221;]\n<h5>Customer<\/h5>\n[\/vc_column_text]<div class=\"nectar-fancy-ul\" data-list-icon=\"none\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> Mindler <\/div>[vc_column_text css=&#8221;.vc_custom_1529396288103{margin-top: 30px !important;margin-bottom: 5px !important;}&#8221;]\n<h5>Year<\/h5>\n[\/vc_column_text][vc_column_text]2019[\/vc_column_text][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/4&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_col-xs-6&#8243;][vc_column_text css=&#8221;.vc_custom_1529396392989{margin-bottom: 5px !important;}&#8221;]\n<h5>Role<\/h5>\n[\/vc_column_text]<div class=\"nectar-fancy-ul\" data-list-icon=\"none\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li>&#8211; Ux Designer<\/li>\n<\/ul>\n <\/div>[vc_column_text css=&#8221;.vc_custom_1693425924018{margin-top: 30px !important;margin-bottom: 5px !important;}&#8221;]\n<h5>Methods<\/h5>\n[\/vc_column_text]<div class=\"nectar-fancy-ul\" data-list-icon=\"none\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<ul>\n<li>&#8211; User testing<\/li>\n<li>&#8211; Flows and processes<\/li>\n<li>&#8211; Low-fidelity Wireframes<\/li>\n<li>&#8211; Communication with design agency (they produced a design manual)<\/li>\n<li>&#8211; High-fidelity Wireframes<\/li>\n<li>&#8211; Design System<\/li>\n<\/ul>\n <\/div>[\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;7\/12&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_column_text css=&#8221;.vc_custom_1693635724448{margin-top: 30px !important;}&#8221;]<strong>Mindler hade anv\u00e4nt en white-label l\u00f6sning (f\u00e4rdigt system d\u00e4r man l\u00e4gger in sin egen logotyp) i form av en app och ett CMS under ett \u00e5rs tid, f\u00f6r att testa om sin id\u00e9 fungerade. When it turned out that it did, they contacted us and wanted help building their own unique solution.<\/strong><\/p>\n<h4><strong>CONCEPT<\/strong><\/h4>\n<p>Mindler wanted to shorten the long waiting times to see a psychologist in Sweden. At the same time help solve the social problem of psychological ill health. <\/p>\n<p>The idea was to digitize certain processes in psychiatry and thus free up unused resources. Offer individual psychologists and clinics tools to be able to use their non-billable time more easily, e.g. cancellations and travel times, instead talk to certain patients online. <\/p>\n<p>A great value for the user was that it became easier to quickly get help wherever you live in Sweden.<\/p>\n<h4><strong>PROBLEM STATEMENT<\/strong><\/h4>\n<p>Mindler had tested his idea for a year by using a white-label solution with limited functionality. Now that they had verified that the concept worked, they wanted help in building their own unique solution. <\/p>\n<p>Digital CBT self-help programs were also to be created in the app, which was completely new.<\/p>\n<h4><strong>MY ROLE<\/strong><\/h4>\n<p>The task was to build a completely new patient app and an appointment booking CMS where the psychologists could manage their appointments. The app and the CMS would technically be built by our agency together with the customer&#8217;s own developers. <\/p>\n<p>My assignment was to do research work. Create logical user flows and then build various prototypes and test them on users. <\/p>\n<h4><strong>CUSTOMER BENEFIT<\/strong><\/h4>\n<p>The customer gained the expertise to be able to create their own digital ecosystem where the app, CMS and journal system worked together. Also understanding how they would think holistically when it comes to app, information web and marketing activities and how they meet each other in contact with the user. They also received ready-made design proposals in FIGMA for flows, app and CMS.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25&#8243;][vc_column_text]<a href=\"http:\/\/www.ostenhallberg.se\/wp-content\/uploads\/2021\/04\/med-telefon_1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2745\" src=\"http:\/\/www.ostenhallberg.se\/wp-content\/uploads\/2021\/04\/med-telefon_1.jpg\" alt=\"\" width=\"1165\" height=\"804\" srcset=\"https:\/\/www.ostenhallberg.se\/wp-content\/uploads\/2021\/04\/med-telefon_1.jpg 1165w, https:\/\/www.ostenhallberg.se\/wp-content\/uploads\/2021\/04\/med-telefon_1-300x207.jpg 300w, https:\/\/www.ostenhallberg.se\/wp-content\/uploads\/2021\/04\/med-telefon_1-1024x707.jpg 1024w, https:\/\/www.ostenhallberg.se\/wp-content\/uploads\/2021\/04\/med-telefon_1-768x530.jpg 768w\" sizes=\"auto, (max-width: 1165px) 100vw, 1165px\" \/><\/a>[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;accent-color&#8221; custom_height=&#8221;25&#8243;][vc_column_text css=&#8221;.vc_custom_1645047367205{margin-top: 25px !important;}&#8221;]\n<h3>App<\/h3>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25&#8243;][image_with_animation image_url=&#8221;2771&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1693470579779{margin-top: 30px !important;}&#8221;]The new flows for the app were developed and determined through simpler wireframes. Pixel-perfect designs were then made and handed over to the developers in the form of XD files.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1645382029887{margin-top: 50px !important;}&#8221;]\n<h3>Xd Prototypes \u2013 app<\/h3>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2911\" src=\"http:\/\/www.ostenhallberg.se\/wp-content\/uploads\/2021\/05\/Xd-3.jpg\" alt=\"\" width=\"80\" height=\"78\"><\/p>\n<p><strong>See prototype<\/strong><a href=\"https:\/\/xd.adobe.com\/view\/309fd625-dae2-4211-9636-fcbb13d5bbde-65cc\/?fullscreen\" target=\"_blank\" rel=\"noopener\">Low-fidelity Wireframes<\/a><\/p>\n<p><strong>See prototype<\/strong><a href=\"https:\/\/xd.adobe.com\/view\/af8b1d3f-d770-4ed1-8d2b-d09deb7b06f3-fad8\/?fullscreen\" target=\"_blank\" rel=\"noopener\">High-fidelity Wireframes<\/a>[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;20&#8243;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;accent-color&#8221; custom_height=&#8221;25&#8243;][vc_column_text css=&#8221;.vc_custom_1645047664996{margin-top: 25px !important;}&#8221;]\n<h3>User testing<\/h3>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][image_with_animation image_url=&#8221;2739&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1693469980077{margin-top: 30px !important;}&#8221;]User tests were conducted where the participants had to complete various tasks, while their hands and behavior were filmed.[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;25&#8243;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;accent-color&#8221; custom_height=&#8221;25&#8243;][vc_column_text css=&#8221;.vc_custom_1645047593834{margin-top: 35px !important;}&#8221;]\n<h3><strong>CMS<br \/>\n<\/strong><\/h3>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;20&#8243;][image_with_animation image_url=&#8221;2826&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1693470238149{margin-top: 30px !important;}&#8221;]A separate CMS was built for the psychologists to be able to manage booked appointments, see statistics and other things.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1645382018983{margin-top: 50px !important;}&#8221;]\n<h3>Xd Prototypes \u2013 CMS<\/h3>\n[\/vc_column_text][divider line_type=&#8221;No Line&#8221; custom_height=&#8221;50&#8243;][vc_column_text]<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2911 size-full\" src=\"http:\/\/www.ostenhallberg.se\/wp-content\/uploads\/2021\/05\/Xd-3.jpg\" alt=\"\" width=\"80\" height=\"78\"><\/p>\n<p><strong>See prototype<\/strong><a href=\"https:\/\/xd.adobe.com\/view\/f1106a1e-4d21-4614-93c5-169e56637eab-a443\/\" target=\"_blank\" rel=\"noopener\">Low-fidelity Wireframes<\/a><\/p>\n<p><strong>See prototype<\/strong><a href=\"https:\/\/xd.adobe.com\/view\/1048b4bc-dac7-4fc8-8d5a-07c9a4b7d394-451b\/?fullscreen\" target=\"_blank\" rel=\"noopener\">High-fidelity Wireframes<\/a>[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; 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